Refund policy
[ Return & Exchanges ]
Please kindly note that Besontqiue does not accept any returns due to personal dissatisfaction or simple change of mind. at the moment. Therefore, please make sure of yourself when you finally place your order.
However, you will be able to get a new/right product of your order in case of defective, damaged or wrong item delivered. Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For that, please understand that we will be asking you for sufficient proof such as photo or video when you claim the damage and request of a new one.
[ Refund ]
In case of defective, damaged or wrong item delivered, if you would like to get a refund instead of getting new/right products, we will support to proceed it for you. When your claim is finally approved by our side, you will be refunded on your original payment method . Please remember it can take some time for your bank or credit card company to process and post the refund too.
[ Exceptions / non-refundable items ]
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) and digital downloads. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
However, you can always contact us for any questions regarding and we are happy to support you!