[ Shipping Time ]
We proudly offer you worldwide shipping!
Rest-assured we are doing everything in our power to get your order to you as soon as possible. Once your order is dispatched (1 - 3 business days taken before dispatch), depending on your country or region, estimated delivery time will be usually taken 1 - 3 weeks (7 to 21 business days). Please consider any holidays that might impact delivery times.
[ Basic shipping cost ]
- To countries EU region (incl. UK, Norway, Switzerland) : €7.99 per order
- To USA / Canada / New Zealand / Australia : €9.99 per order
- To rest of world : €15.99 per order
✹ Shipping cost will be free of charge when you order over €100.00!
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✹ Please note that some items/countries may be applied different due to type of item / situation of shipping couriers. You can see final shipping cost of your order at checkout page before paying.
[ Tracking your order ]
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit the tracking page informed on the shipping confirmation. Please kindly allow 1 to 3 working days for the tracking information to show.
[ Wrong address disclaimer ]
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at contact@besontique.com if you believe you have provided an incorrect shipping address.
[ Lost/Stolen Packages ]
Please note that Besontique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do these, please reach out to our customer support team at contact@besontique.com.
[ Return & Exchanges ]
Please kindly note that Besontqiue currently does not accept any returns due to personal dissatisfaction or simple change of mind. Therefore, please make sure of yourself when you finally place your order.
However, you will be able to get a new/right product of your order in case of defective, damaged or wrong item delivered. Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For that, please understand that we will be asking you for sufficient proof such as photo or video when you claim the damage and request of a new one.
[ Refund ]
In case of defective, damaged or wrong item delivered, if you would like to get a refund instead of getting new/right products, we will support to proceed it for you. When your claim is finally approved by our side, you will be refunded on your original payment method . Please remember it can take some time for your bank or credit card company to process and post the refund too.
[ Exceptions / non-refundable items ]
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) and digital downloads. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
However, you can always contact us for any questions regarding and we are happy to support you!
