Shipping / Return & Refund Information
[ Shipping Time ]
We proudly offer you worldwide shipping!
Rest-assured we are doing everything in our power to get your order to you as soon as possible. Once your order is dispatched (1 - 3 business days taken before dispatch), depending on your country or region, estimated delivery time will be usually taken 1 - 3 weeks (7 to 21 business days). Please consider any holidays that might impact delivery times.
[ Basic shipping cost ]
- To countries EU region (incl. UK, Norway, Switzerland) : €7.99 per order[ Tracking your order ]
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit the tracking page informed on the shipping confirmation. Please kindly allow 1 to 3 working days for the tracking information to show.
[ Wrong address disclaimer ]
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at contact@besontique.com if you believe you have provided an incorrect shipping address.
[ Lost/Stolen Packages ]
Please note that Besontique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do these, please reach out to our customer support team at contact@besontique.com.
[ Exceptions / non-refundable items ]
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) and digital downloads. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
However, you can always contact us for any questions regarding and we are happy to support you!