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Worry-Free Purchase

Worry-Free Purchase

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Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.
  • Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
  • Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
  • Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
  • Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Visit Seel Resolution Center to easily resolve your package issues if any of the above happens.
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.
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Frequent Q&A

What are your shipping details?

[ Shipping Time ]

We currently ship to Germany and selected international destinations such as USA, UK, Switzerland, Canada, Australia or New zealand. 

Please note that we are currently unable to ship to EU countries other than Germany.

Rest assured we are doing everything in our power to get your order to you as soon as possible. Once your order is dispatched (1–3 business days for processing), estimated delivery time is usually 1–3 weeks (7–21 business days), depending on the destination country. Please consider any holidays that may affect delivery times.

For basic shipping cost and further details and information regarding, please read our shipping policy page!

What is your return and refund policy?

Please note that returns due to personal dissatisfaction or a simple change of mind are accepted; however, the customer is responsible for all applicable return shipping costs.

For returns due to a change of mind or personal preference, return shipping costs vary depending on the product, package size, weight, and destination country. The applicable return shipping fee will be deducted from your refund. Please contact us before returning your item so we can provide the exact return shipping cost.

However, if you receive a defective, damaged, or incorrect item, we will gladly provide a replacement or the correct item at no additional cost. Please contact us immediately upon receiving your order so we can evaluate the issue and resolve it promptly. We may ask you to provide sufficient evidence, such as photos or videos, to support your claim.

Please read further details and information regarding on our return and refund policy page!

I would like to purchase as wholesale.

We’re excited to offer exclusive wholesale opportunities for retailers, boutiques, and businesses looking to carry our products. Whether you’re a small shop or a large distributor, we’d love to work with you to bring our high-quality items to your customers.

Once we receive your inquiry via our representative email contact(at)besontique.com , a member of our team will get back to you within 2-3 business days to discuss further details, provide wholesale pricing, and answer any questions you may have. We look forward to building a successful partnership with you!

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